Complaints procedure


If you have a complaint, or there is anything that you are not happy about or would like changed, please ask to see the Registered Manager, or the Senior person on duty, asking them to relay your complaint to the Proprietors. Speak directly to us and we will do our utmost to put the matter right.


We will respond within 2 days, We will do our best to address it in 5 days, Fully address maximum of 28 days.


If you have a serious complaint that we have not put right to your satisfaction, then you can take up the matter with Care Quality Commission.


North West Regional Contact Team Address is:


North West Region

Care Quality Commission



Newcastle Upon Tyne





General enquiries: 03000 616 161


Fax: 03000 616 172





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