Staffing

 

CSCI Key Inspection Report

 

These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them:

 

People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers.

 

There are no additional outcomes.

 

 

This is what people staying in this care home experience:

 

Judgement:

 

People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service.

 

The recruitment procedures are thorough and staff have done a wide range of training so people who live in the home are protected from poor practices.

 

Evidence:

 

The staff rotas we saw showed the number of staff on duty over the week of our visit to the home. The staffing levels appeared to be sufficient to meet people's needs.

 

People who live in the home confirmed there were enough staff around to help them and during the visit we saw that staff were attentive to people's needs. People living at Stone House said, "I always receive the care and support I need", "staff are always available when I need them" and "I get on well with the staff and residents at the home".

 

We checked two staff files. They had all the necessary pre-employment checks in place, including identity checks, Criminal Record Bureau checks, references, health checks and application forms. These checks are carried out to make sure that staff are suitable to work with the people who live at the home.

 

The training staff had completed a full induction which is linked with Skills for Care and can be used to lead into NVQ level 2 in care. Other courses included moving and handling, first aid, safeguarding adults, medication awareness, fire awareness, food hygiene and oral health care. Planned courses for the future included dementia awareness, client handling techniques and infection control. Staff told us, "I have good regular training" and "I am offered support and advice as necessary".

 

Good progress has been made with NVQ level 2 training. Fifteen out of twenty staff have NVQ level 2 or above in care. One person is currently undertaking this award.
This means that a high percentage of staff have a nationally recognised qualification in care to help them provide good quality support for the people who live in the home.

 

During discussions with the staff team they told us, "I like working here, the owners are nice people to work for" and "I have had regular training including moving and handling, food hygiene and fire awareness".

 

The manager does not hold regular staff meetings but undertakes ad-hoc meetings with various groups of staff depending on the issues raised. She stated that she was going to continue to develop this.

 

 

Read about 'Management and Administration'